Blog Off

+++WARNING+++TETCHY TECHIE POST+++

I had an email from Blogger last night. Ooh, I thought. They’re hand selecting me for a blogging award.

Yeah right.

It was to inform me that Blogger would no longer be supporting FTP publishing from the end of March 2010.

Hello? Are you still there? Basically this means that people like me who publish their blog to their own bought and paid for domain name would no longer be able to do so. We must switch to Blogger’s own domain name – blogspot.com – or, I surmised (though it wasn’t stated) go elsewhere for our blogging needs.

I was not amused.

Apparently only 5% of Blogger users publish via FTP and yet it is a huge draw on Blogger’s resources to continue to support it. Myself, I can’t quite accept the logic of that. All my pages, all the images are held on web space that I own. They are not using up web space on Blogger’s own servers which must surely be chock-a-block with the material supplied by the other 95% of Blogger users.

What resources am I hogging exactly?

Anyway, I kind of got the impression that resistance and complaint was futile. I’m in the minority here after all. The blogging world will hardly down tools in protest if I disappear from the electronic ether. My choice is simple – either switch to blogspot.com or go elsewhere. I’ve tried other Blog suppliers and I don’t really like ‘em so I guess I have little choice but to cooperate with the new Blogger dictat.

I’m going to jump before I’m pushed and I am therefore requesting that all you good people who visit and read my blog – maybe even Follow it in the Blogger sense – will be good enough to update all your links and swap to my new blog address which is as follows: http://bloggertropolis.blogspot.com

I shall set up an auto redirect myself for stragglers but as from today the old address is essentially defunct. There is a new blogging world order.

Apparently there are pros to this move. I will be able to utilize some of the new Blogger templates that us awkward FTP users have been technologically denied access to – so maybe there will be a change of décor as well. Ooh! I bet you can hardly wait.

Ahem.

I hope to see you all on the other side...

(Please leave any comments on the new blog.)

2nd Class Stamp

Before the commencement of work-based employment activities this morning I nipped across the road to the post office to collect a parcel that hadn’t been delivered yesterday (how I love receiving those big red “You Were Out” cards with the big offended tick placed in the “returned to post office” tick-box... how dare I not be at home when the postman calls).

A usual there was a small queue ahead of me and the guy at the front was plainly banging his head against a brick wall in his endeavours to get his parcel located.

“Can you not trace it from the barcode?” He asked. He had this nugget of information on a scrappy piece of paper that he kept waving at the white whiskered postal worker behind the counter.

Mr Postal Worker – who, if I’m honest looked like he’d been rejected from Last Of The Summer Wine for being too wintry and vinegary – scanned a glazed eyeball over the paper, grimaced like he was beholding a snot encrusted handkerchief and grumbled, ”No. It’s an international barcode.” He then harrumphed and sighed like he was explaining the concept of cause and effect to a brain damaged monkey.

Monkey fall from tree. Monkey hurt head.

“Yes but...” said the customer (doing a sterling job to keep his temper), “It’s been sent recorded delivery. You must be able to trace it surely?”

“I know it’s recorded.” Said Mr Evil Postal Worker and shifted on his feet like a bull about to charge down an injured matador. “But it’s an international bar code, isn’t it?” Cue another sigh and the stomping of hooves.

Meanwhile my queue colleagues and I were now beginning to shift uncomfortably on our feet. As I waited (silently praying that the man’s parcel could be located without bloodshed) my eyes couldn’t help noticing all the “abusive customers” warning posters that were plastered all over the small parcel collection office. You know the kind: the post office reserves the right to refuse to serve customers who are abusive and threatening...

A copy of this poster was glued to the wall, to the serving hatch window and to the counter top upon which the customer had thrown his piece of scrappy paper.

It made me wonder if perhaps the parcel collection office had a lot of trouble with disgruntled customers. Hmm.

In the end the customer had to ask outright that someone be telephoned to see if the barcode could be traced somehow so the location of his lost parcel could be identified.

At this point the postal worker flung down his mug of tea, flung up the telephone and proceeded to have a grumpy telephone conversation with the postal worker on the other end of the line. This involved the barcode number being repeated out loud, a little louder each time, in a tone of voice that suggested that the person on the other end of the telephone was... yes, you guessed it, a brain damaged monkey with a defective hearing aid.

MONKEY FALL FROM TREE! MONKEY HURT HEAD!

The telephone was then flung down so hard it bounced out of the cradle and onto the floor. The bull was not happy and stomped off to find customer no.2’s parcel.

The telephone rang. He belligerently ignored it until his business with customer no.2 was complete and then once again wrenched the telephone up to his white whiskered ear. He listened silently. Flung the telephone back down and told the exasperated customer with the scrappy piece of paper that his parcel was at “Jubilee Station” and “hasn’t yet moved from there”.

Where was Jubilee Station? A shrug of the shoulders answered that query followed by a gleeful “we can’t do anything about it until it reaches here (here being Leamington Post Office). Your best bet is to speak to someone at Jubilee Station.”

And that was it. Customer interaction complete. Scrappy paper man left shaking his head and muttering sundry imprecations to the deaf, brain damaged gods of the Great British postal service.

It was then my turn. I looked at the “abusive customers” poster on the counter and honestly thought about it for a moment but, in the end, decided it just wasn’t worth the hassle. Besides which, although Mr Grumpy Postal Worker had taken my red card my parcel was brought to me a by a nice female postal worker with an incredibly long, thin ponytail, a big smile on her face and a disposition to talk pleasantly about the weather.

Despite the wind, rain and grey clouds outside she was like a breath of fresh air.

Anti Anti-virus

There are some things in life that you just have to put up with.

Paying taxes. Catching a cold. Working for idiots (for peanuts). Bruce Forsythe.

These things are just never going to go away. They are always there. The rough with the smooth. If you want the positives (i.e. local amenities, immunity to millions of bacteria, money to enjoy and... er... Tess Daly) then you just have to put up with the negatives.

So I understand why, if I want to enjoy broadband connectivity with the World Wide Web, I need to have an anti-virus program installed. And since first going online in 2000 I have never been without one. Although I initially bumped for McAfee I have, by and large, for the last 9 years stuck with Norton.

And it has increasingly irritated the shit out of me.

It has got more and more invasive. Rather like a virus itself actually.

It hogs resources. It does things behind my back. Things like “idle time scans”. It slows and frequently stalls my machine – particularly when I’m in a rush to do something – to the point where sometimes the whole thing just freezes and I have to initiate a “hard reboot”. Of course the scandisk thing then kicks in. And although you can press a key (any key) to opt out of this, you just know that paranoia will get the better of you in the end. So you let it scan.

And it finds errors. Invalid entries. Truncated files. Misreported file sizes. Files with names that no homo sapiens would ever come up with in a million years. And these files all originate from the Norton program folder.

Because Norton was doing something that I hadn’t asked it to do and the hard reboot messed it all up.

*Sigh*

I’ve started to hate my anti-virus program with a passion.

I know it is only doing its best to protect me. That it’s looking out for my best interests.

But really.

It’s like hiring a security guard to protect your house and then finding yourself barred from the kitchen when you want to make a meal.

“Sorry sir, you can’t come in. I’m scanning the kitchen for malicious equipment.”

“But... I’m hungry. I need to eat. Can’t you do this later?”

“Sorry sir. Got to be done now. The procedure can’t be interrupted once it’s been started.”

“But I only want to make a sandwich. I’ve somewhere I need to be in half an hour. I have to eat now or I won’t eat at all.”

“Sorry sir. Your security comes first. You’ll have to wait.”

“But... but it’s my bloody kitchen!”

And it’s my bloody computer!

I don’t want Norton to initiate idle time scans without my permission. If my computer is being idle leave it damn well alone. Let it be idle and receptive to my commands! I want it to be ready to do what I want it to do!

And I don’t want to have to have a Master’s Degree in computer programming just to be able to make Norton behave. I want Norton to have one button which says “Steve, you are my master” which I can press and then relax in the knowledge that my computer that I bought with my own money and operate daily does so under my command and not at the behest of a group of faceless computer geeks based in America writing program code that takes over every computer it is installed upon under the guise of doing the owner a favour.

Anti-virus?

Yeah. Half right.

Dogging

Apologies for those of you expecting an exposé on spontaneous group-based car parking activities but this post is about dogging of the canine variety.

The house two doors up from us has a rottweiler. It’s a beautiful animal. Sadly it’s not being well looked after and hasn’t to my knowledge been properly trained. It’s left outside most days and most nights, is fed irregularly and is dangerously neglected. It frequently escapes over the fence and then rampages through as many gardens as it can gain access to... which given its size and brute strength is most of them along our street.

Wednesday evening and again yesterday morning the animal ended up in our garden.

Now I’m not afraid of dogs. I’d even go as far as to say they are my favoured pet of choice. I’d happily approach most dogs and feel confident about doing so.

Not this dog. It roamed around our garden spoiling for a confrontation. Tail between its legs, it was agitated and clearly highly strung. I was glad to be inside with the kids safely in bed. After a few minutes of pacing up and down it forced its way through the hedge at the top of our garden and disappeared into someone else’s garden.

Obviously Karen and I are terrified for our children. Tom especially loves playing in the garden and at 18 months old loves nothing better than toddling about and investigating the world around him. Our immediate neighbours have two older boys and a 9 month old baby who they like to sit with in their garden. They too are just as scared.

Because this is not the first time this has happened. It’s happened numerous times before.

The dog has caused damage to fences in its passion to escape and has trashed the garden toys belonging to our neighbours. It is only a matter of time before it encounters a child playing in a garden.

I’m determined not to let that happen.

I rang the dog warden and as soon as I gave the address of the dog owner they admitted this address was already known to them. People have complained in the past. This is both comforting and worrying. Comforting because we are plainly not alone in our concern but worrying that this has been going on for some time and yet nothing concrete has been done to prevent it reoccurring.

The dog warden paid the household in question a visit yesterday and was fobbed off – the owner’s had split up; the husband was “somewhere unknown” and the wife was in Coventry for the week and would be returning Friday. In the meantime the dog was being cared for by a family friend.

This is utter rubbish. The wife has been seen in the house every day this week.

The dog warden spoke to me and though he said he’d do all he could to help he gave the impression that he wasn’t very hopeful. The owners have received warning letters in the past but have ignored them. And the local authority (for which we both work) was, in his opinion, reluctant to take stronger action.

Until something major happens.

He didn’t actually say this but the inference was simple to make.

Again I’m determined not to let that happen. It’s a beautiful dog but I have a beautiful 18 month old son and I’d prefer to keep him that way.

Karen and I are planning to have a new fence put around our garden – it’s something we’ve been planning to do for months now, mostly for privacy but now the onus is on security – but right now we just can’t afford to do it. The money isn’t there. It’s galling to think our children’s safety is dependent on our financial elasticity but that’s the reality.

The warden was sympathetic. It’s not up to us to keep the dog out. It’s up to the dog owner to keep the dog in.

Legally that’s fine and dandy but it’s painfully obvious to me that the dog’s owners just don’t give a mad Chihuahua’s arse for the law and my beloved local authority is content to lie like a sleeping dog...

So. No real resolution. The warden is returning to the house today and is going to let me know the outcome. I expect it’ll be nothing more than a slapped wrist but he may yet prove me wrong. In the meantime Karen and I have to either deny our kids the right to play in their own garden or watch them like a hawk ready to intervene should an unpredictable animal more than twice their size come rampaging through the garden fence...

Jules Theft

This is probably a minority interest post so I apologize in advance but will carry on regardless.

Julia Bradbury.

Not a megastar. Not an A list UK celeb. But kind of always there. Grafting away. And in my opinion delivering some of the Beeb’s higher quality programmes. Lakeland Walks and the more recent Railway Walks spring to mind. If you’re an avid hillwalker – always out and about with your waterproofs and your mountain boots – these programmes are an invaluable source of ideas and inspiration. And if you’re a hillwalker who’s strapped for cash these shows offer the opportunity to enjoy the pastime vicariously from the comfort of your own armchair.

Julia also co-presented the Beeb’s Watchdog, a show that tracks down and grills wrong doers – particularly of the corporate kind – and gives a voice to the little man when he has been wronged.

Alas Julia disappeared from Watchdog a few weeks ago amid reports that a friend of hers in the air industry had been bunging extra air miles onto Julia’s account (either with or without her consent) as a way of doing “an old pal a favour”.

Or so rumour has it.

I don’t know the ins and outs of it and don’t rightly care. Julia immediately withdrew from Watchdog and is staying off the show until she has cleared her name.

Personally I reckon she’s innocent. Anybody who champions Wainwright has got to be a decent honest person in my opinion. Us hillwalkers have got to stick together (unless we’re actually hillwalking in which case a bit of solitude is the unstated prerequisite). She’s also a brunette. A fact sure to win my unswerving loyalty. And she has a great voice. Sort of smoky and chocolaty at the same time. That proves her innocence. No further evidence is needed.

More importantly though she’s a darn sight better looking than her Watchdog co-presenter, Nicky Campbell – a man who has no right to look so damned smug and constantly superior after presenting the God awful Wheel Of Fortune on TV in the previous century.

*Shudders*

But I’m digressing.

My point is this: do we expect our TV presenters to be totally squeaky clean all of the time? Absolutely 100% above board and bangs to rights?

Simple logic dictates that we should but – even though I don’t doubt Julia’s innocence in this case – wouldn’t we all have accepted a few extra air miles from a friend if we had one in the commercial flight industry? Wouldn’t we accept a favour from a friend whatever industry they work in? A discount on a pine dining table? Some hardback books at cost? A few pennies off a burger (hold the mayo)?

I mean a few air miles are hardly on the same par as Angus Deayton’s much publicized coke fuelled liaisons with some of London’s finest scarlet women a decade or so ago. Or Richard Bacon’s scarlet-women-less coke fuelled adventures a year or two before that.

And it’s not like Julia is a politician, wielding power enough to change the lives of every man, woman and child in the country. Does her character need to be as pure as a saint, impervious to all attempts of bribery and corruption?

Like our actual politician’s are that anyway...

It seems to be a lot of fuss over nothing. Or am I just being biased simply because I like Julia? I admit if it was Campbell accepting a “free gratuity” from the Bell’s Whisky company I’d be calling for his head on a pole. But who wouldn’t want to see that period?

Hmm.

So apologies for the nature of this post once again. This post has no point other than to register my demand with the BBC that Julia Bradbury be reinstated immediately to augment my television viewing pleasure.

And to demand that Nicky Campbell’s skull be surmounted on a brass topped spike and displayed over the gatehouse of Warwick Castle (I can’t afford the train fare to see it at the Tower Of London).

To be honest, part of me thinks that this air miles baloney is just a smokescreen created by Campbell and his other Watchdog cronies anyway and Julia is currently being held hostage in the boot of Campbell’s car, her smoky, chocolaty voice brutally muffled by Campbell’s sweat stained sporran.

Scotland Yard should be informed immediately. Interpol should be alerted. A cell should be swept clean (or unclean) at Guantanamo Bay ready for Campbell’s imminent arrival.

I pay my TV license fee for emergencies of this kind and I expect to be obeyed!

Abilities

Knickers have been a little twisted in the UK this week over an issue which, quite frankly, has not merited the amount of column space given over to it.

And here I am adding to the word count when other bloggers have written about it at least half as well as I am about to (ha ha ha)...!

To clarify for my international readers: we have a kids channel here in the UK called CBeebies and they have employed a lovely blonde presenter called Cerrie Burnell to do the fill-in slots between the various kid’s programmes.

She’s warm voiced, gentle, enthusiastic, obviously a mum herself (you can just tell) and she was born with only one hand. Her other arms finishes just below the elbow.

And neither of my boys – Ben who is 7 and Tom who is 16 months – care a damned fig about it.

Sadly a very small minority of “well meaning parents” (i.e. sentimental bigots) have written in to the BBC’s various online forums to complain that Cerrie’s physical differences could “scare” their young children.

Oh please.

My first reaction was to shake my head with pity that such small minded people not only exist in the world but are also polluting their own children with their xenophobic and ridiculously neurotic points of view.

But as the newsworthiness of this debate has grown with more and more press coverage and Cerrie herself being called in to take part in worthy “spread the message” interviews my pity has turned to exasperation and annoyance.

Poor girl.

She’s a presenter and an actress doing a job like everybody else. Her physicality in this day and age should just not be an issue for anybody.

It’s certainly not an issue for my boys. I think Ben commented with vague interest once about Cerrie’s arm but didn’t really seem that bothered. As for Tom. He’s pretty much accepting of all that goes on around him and doesn’t see anything at all as “abnormal” or out of the ordinary. It is all new. All part of the adventure. And all entertaining.

If only our species could retain the mindset of a 16 month old baby... how much happier the world would be.

The only positive to come out of all this is, I suppose, the debate it has sparked and the huge wave of support that Cerrie has received from the majority of the population who are well balanced, intelligent, cogent and capable of coherent thought processes. As she says, if kids ask questions about her hand then just tell them the truth – she was born with it like many other people in the world and it doesn’t stop her from doing anything at all. It’s a good opportunity to try and educate them gently about such issues and nurture them into well balanced, emotionally sound adults.

I doubt that a single one of them will have nightmares about it... unless the parent completely mishandles the situation, of course... and that responsibility is hardly Cerrie’s or the BBC’s...

But it is a shame to have such a sweet, innocent children’s programme marred with such heavy-duty adult issues. But then again I suspect it is only us adults who are picking up on that anyway. The kids just want to get on to the cartoons and the fluffy puppets.

Well, don’t we all?

To my mind then, Cerrie’s only (to use an old 70’s word) handicap is her co-presenter, Alex Winters, who is so wet, bland and lifeless he looks like he spends his free-time taking part in Agatha Christie Murder Weekends playing the corpse. I’ve never seen a man on TV so damned dreary. It’s as if he’s constantly holding back, afraid to commit himself to the nursery rhymes or the baby talk in case his RADA mates see him and rip the pee out of him later in the pub.

If anyone is physically unable to do the job it is him.

As for Cerrie, she can read me a bedtime story and stroke my furry teddy any night of the week...

Theftbook

My relationship with Facebook has always been fraught to say the least.

I find the site annoyingly clunky, slow loading and just too bloated with useless “apps” and fly-by-night user groups who constantly paw at me wanting my cyber attention when in truth I’m rarely in the mood to give it.

The facility I use most on Facebook is the “ignore” button and I do apologize if you have been on the wrong end of it. It’s nothing personal.

Why be on Facebook in the first place then?

Well. I was curious. It was recommended to me by a friend (a real one). And I thought “why not?”

And once you’re on there it’s damned hard to get yourself off.

Facebook, you see, doesn’t like to let go.

Facebook has ownership issues.

Facebook is something of a smug, grasping, bully that doesn’t like to let anyone of anything out of its mucky clutches.

Want evidence?

Facebook has now decided to grant itself rights to users’ photos, wall posts and just about every conceivable bit of information that people are naïve enough to post on its site. Forever.

Even if you manage to delete your account all your photos and information will be archived somewhere and available for use by the Facebook bigwigs for what has been quoted in the Metro as “public performances”

Public performances?

WTF?

Has Facebook not heard of the data protection act or are they somehow exempt?

Here’s another quote for the Metro (only the best sources for me):

“Yesterday, the site’s founder Mark Zuckerberg attempted to defuse the row, insisting in his blog, ‘In reality, we wouldn’t share your information in a way you wouldn’t want.’”

Ri-i-i-i-ght.

In a way I wouldn’t want.

So that’ll be not at all then.

So what’s the point of Facebook hanging onto such information and private (can you read that, Zuckerberg: P – R – I – V – A – T – E ) photos in the first place?

Or is Facebook hoping that at some point in the future I will be quite content to let my personal information be used in some viral advertising campaign or pasted over a Beatles soundtrack to sell an updated version of their shitty little web site to invading Martians? Or even enable Wal-Mart to target me with useless white goods that they think I desperately need and must absolutely buy?

Dream on, Facebook.

Keeping my information without my express permission is theft. Holding my photos – my intellectual property – for a future use that I cannot control or opt out from, no mater how innocuous, is an infringement of my basic human rights.

Facebook, it’s time you were de-faced.

Permanently.

The Shit Sandwich

The shit sandwich is a day where nothing goes right.

Actually that isn’t enough for a shit sandwich. It’s a day when everything that can go wrong does go wrong. And all the things that can go wrong delight in their wrongness at exactly the same time.

You get a deluge of wrongness.

If you’re feeling ill and have slept badly the night before that’s even better because then the shit sandwich becomes a club shit sandwich.

Extra big filling. With mayo. Ooh great. Just for me? How kind.

The club shit sandwich also has vicious peppercorns in it that lodge painfully between your teeth and gums like explosive grit. You carry the taste around with you all day. So much so that everything else you experience on that day also begins to taste like shit. It’s like the shit sandwich is spreading or... even worse... breeding.

And shit sandwich begat shit sandwich and its name was 12th January 2009...

The last thing you want to be doing when chowing down on a shit sandwich is gnashing your teeth but alas the Biblical allusions demand that this is done. So you gnash. And gnash. And it’s shit.

And it’s all yours.

Because people will share your lunch, your politics, your office stapler, your darkest secrets but nobody – nobody at all – will willingly share a shit sandwich with you. If you’re packing a shit sandwich you’re eating alone. It’s got your name all over it. Just your name. Just you.

Yes sirree. Sure looks good but if you don’t mind I’ll just stick with this here ham and lettuce... mm mm!

And you can’t blame them. You can’t blame them at all. Everybody gets a shit sandwich every now and then. It’s the way of the world. When it’s your turn to get a shit sandwich it isn’t a cup that can be passed on to someone else.

It’s bequeathed to you by life itself. You’ve just got to grit your teeth and make your way through it. Neck it down right to the last few flaky crumbs of the crust and hope that tomorrow it finds itself in someone else’s lunch box.

Because a shit sandwich isn’t like lightning. There’s no law that says it can’t strike in the same place twice...

There is after all such a thing as a double-decker shit sandwich...

*Sigh*

Pray for me, people. Pray for me.

I’m really not sure I have the stomach for it.

Hello I’m A Recorded Message

We’ve all received these calls.

They usually ring at the weekend, mostly at meal times or when you are feeling stressed (how do they know?), trying to juggle preparing a meal for the kids, finalizing household paperwork and doing the hoovering – and I have never yet stayed on the line long enough to hear what they are actually offering me or what I have supposedly “won”.

Even before you hear the voice you can tell that it’s a recorded message. I’m not sure what it is – a slight buzz of white noise, a breeze of tinny static, the complete absence of real 3D background atmosphere... and then that first formal “hello” pierces the unreal silence. Devoid of all emotion – no warmth, no enthusiasm – all the personality of a 1980’s chess computer.

You just know that the poor sap paid to record the message was forced to do so in a darkened room. Cut off from all human contact, not even a copy of Heat magazine to keep him company and remind him that he was part of the human race, he forgot that he was flesh and blood, that he had a heart. And he was forced to say the words over and over again until he was word perfect. Over and over again until the words lost their meaning and became abstract sounds. A series of yowls and glottal stops. Dark noise.

Which is why I find such calls not just annoying but also deeply insulting.

They can’t even be bothered to pay for a real human being to talk to me – to interact with me. To sit there politely while I tell them to eff off because I don’t want to change my mobile phone or buy some central heating or even install new conservatory windows into my home. Instead they let a faceless, soulless computer that has vampirically absorbed a man’s voice do the talking.

Now I don’t as a rule make a habit out of talking to machines. Well. That’s not strictly true. I do sometimes talk to my computer and very occasionally I’m even polite but, given a choice, if I have to talk to someone or something I wouldn’t choose a machine that is incapable of registering a vocal response.

You see, you can’t even tell these recorded messages to sod off with any degree of satisfaction because the machine is so beyond caring it won’t even shrug, it won’t flush brightly with embarrassment – it won’t feel hurt or ashamed at having to do such a crappy, utterly pointless job – a job that can only provoke loathing and hatred in its target recipients.

All you can do is put the phone down. You don’t even slam it. There’s no point. There’s no one there to feel the heat of your anger. You’re denied that one essential outlet.

How dare they!

At least have the decency to face the music! At least have the courage to take the verbal assault that has been aroused.

I know, I know. There are lists you can join, opt-out databases that will remove your phone number from any possibility of junk / spam infiltration but it’s a fag and why the hell should I?

One last thing: what kind of business man even thinks that cold calling people with a recorded message is going to be a successful marketing campaign anyway? I don’t know of one person that listens for longer than 3 seconds. There’s always that fear in the back of your mind that the call is a scam and you are being charged £150 a second just to listen to some nasally goon bluster his way through a shoddy, independent radio station sales script.

They cannot possibly make a single sale or a single penny.

What is the point?

If such a business man is out there reading this then the old adage definitely holds true:

Don’t call me. I’ll call you...

“Hello. This is a recorded message. You are most definitely being charged for this call.“

There Are Bigger Fish To Fry

Delivering a worthwhile complaint in an effective manner is an art and one we should all learn.

Because no matter who you are, having to listen and act upon complaints that are not worthwhile is a right royal pain in the arse.

I know, because my job seems to entail me being the all-welcoming receptacle of such complaints for about 90% of my working day. Now, most of the time, the complaints are what I’d call “fairly” valid – malfunctioning doors, broken urinals, electronic glitches, etc. Not world disasters by any stretch of the imagination but they need to be dealt with and all I have to do is receive them with a beatific smile and a Buddhist Monk’s composure and see that they are forwarded to the right people...

Simple.

Unfortunately, despite my very best efforts, the odds of me achieving Nirvana under the officious auspices of my benevolent employer are becoming longer and longer. My smile is beginning to slip so far off my face my toes are starting to poke through it.

I am becoming sick of complaints.

Ill. Diseased.

And not just complaints directed at me but those that are directed at other people too.

Now I’m not talking about the big complaints – world poverty, fuel prices, the frightening number of children who are being abused and killed despite social services being “aware” of them, etc. No. No. These are big worthwhile complaints which deserve to be heard and should be amplified by as many people as possible so that they can be used as iron rods to give those in a position to do something about them a hard time.

But little inconsequential complaints are beginning to irritate me greatly. Possibly because they divert people away from the biggies.

Take the Russell Brand and Jonathon Ross debacle a couple of weeks ago. It was daft. It was silly. They were punished. Did it really warrant the sheer number of complaints that hit the BBC like a tidal wave? Didn’t these people who complained have other, far more weightier grievances that they could have spent their time and money complaining about?

The war in Iraq? The crumbling NHS service? No?

And now Jeremy Clarkson is facing a barrage of media boosted complaints for his gag about lorry drivers murdering prostitutes and for apparently giving an American cop the finger in last week’s episode of Top Gear.

Oh calamity! Let’s forget about the appalling number of youngsters who are dying in our towns and cities – victims of domestic physical abuse – and complain about Jeremy Clarkson for being good humouredly provocative instead. Far more worthwhile. Far more worthy of media coverage. Hold the front page! Call an emergency session of Parliament!

Don’t get me wrong. On the whole, complaints are good things. Having the confidence and the voice to complain is a valuable asset in the modern world. We need to teach our kids to complain about injustice and wrong doing in an attempt to stamp out such things in the future.

But let’s not squander this asset on trivia. Life is just too short. And for some poor souls – like 17 month old “Baby P”, horrifically beaten to death despite 60 separate visits from UK Social Services – it’s never going to be long enough.

Now that, ladies and gentlemen, is a complaint.

Smells Like Teen Spirit

I’m getting old.

I can tell.

Not from the fact that my hair is going grey at the sides (though this is a definite indication of approaching decrepitude). Not from the fact it takes very little these days to give me a bad back. And not even from the fact that if I have to run anywhere I no longer take any pleasure in the sensation of getting there quicker.

I can tell I’m getting old because ‘young people’ annoy the living hell out of me.

Young adults. Youngsters. Teens... OK, OK. To be more exact: students.

I’m now into my last academic year of a part-time English degree that has taken me well over a decade to complete. When I started it back in the nineties I felt I had far more in common with the young full-time students who shared the seminars than the grouchy semi-retired mature part-timers. I felt I was still young and hip and wore my spring chicken-ness with pride along with my indie band t-shirts and my waist-length hair (oh yes, it’s all true).

Now I have short hair, wear sensible boots, clothes that don’t endorse anyone or anything at all and regularly armour myself with an unfashionable waterproof hill-walking jacket (hey, you just never know, right?) – and my trips to Uni make me so grouchy I must surely be walking around with a snarl big enough to make any student’s union rep wet their baggy-arsed trousers through to the gusset.

I can’t help it. They slouch around like they’ve got the whole effing day to waste (which they probably do) – while I’m having to rush around like a maniac to get to my seminars and then high-tail it back to work so that I don’t lose too many hours and therefore too much money. They punctuate every third word with “yeah?” and start every sentence with “Ok right...” They seem proud of the fact that they haven’t done the preparatory reading that I’ve slaved over for the last two days or attended the lecture that I panicked about getting to.

But most, most of all one of them actually complained the other day about getting up “early”. “Yeah, like, I woke up this morning at 8.30, yeah? And it was like, way too early, and I just thought, right, that I only had to be on campus for the New Lits lecture at 11, yeah? And I just thought, right, oh man, I just can’t be bothered, right? 8.30 is way, way too early so, like, I went back to sleep cos, like, I’d had about 7 pints the night before, right, at the union bar and I was totally wasted, it was too much...”

For the last week I’ve been regularly woken up at 5.20am by my eldest boy. I haven’t had a lie-in (i.e. slept past 7.0am) since 2003. Neither Karen nor I stop from the moment we get up until the moment the kids are both in bed in the evening. And we do it day after day after day. It’s no big thing really. It’s just life.

Now I realize I’m probably being unfair and knee-jerk and reactionary and an old fuddy-duddy but I just can’t deny my feelings. And if it makes it sound any better I can honestly say that – hand-on-heart – I didn’t particularly like other teenagers when I was a teenager. They annoyed me then and they annoy me now.

So maybe I’ve always been old?

Or maybe I’m not getting any older at all – I’m just staying the same while the world gets younger?

Who knows? But if these young whipper-snappers don’t learn to get out of my way when I’m walking about in a hurry I shall tan the backs of their hairless little legs with the rough end of my walking stick and no mistake! Harrumph!

Unforgivably Foul

I have been, it has to be said, unforgivably foul of late.

Bad tempered. Grumpy. Short fused. Liable to erupt into immense fireworks at the drop of a hat. I believe I’ve been attributed the nickname “Bird’s Nest” as a direct result of this.

Undoubtedly it’s all down to stress. Overworked. Underpaid. Pressure left right and centre. There’s nothing going on but the mortgage, food bills, energy bills, credit card bills, utility bills, child care bills... and Christmas is coming.

With typical good timing my web design business seems to be slacking of too. Work is drying up. Belts are being tightened everywhere I guess. And my efforts to find an extra part time job to beef up our income to a level somewhere above the bread-line have so far fallen on barren ground. See, things are so bad I’m even mixing my metaphors.

And should I even succeed in acquiring an extra job where on earth am I going to find the energy to actually do it? Gaah!

I’ve responded to this maelstrom of financial down-turns in a typical man-like way. Recalcitrant. Taciturn. Head down. Transferring my frustrations onto other less deserving targets – Karen, the kids, faulty household appliances, cold callers and anyone else who steps into my sights. With the exception of cold callers nobody has really deserved the amount of spleen I’ve been venting.

And I do dearly apologise.

Things have just got a bit much and the hill ahead seems somehow steeper than it used to be. I can feel my hair turning white and my mouth turning to ash...

It’s not a good look.

But anyway, the conclusion to this morning’s confessional is this: I’ve realized / remembered that the trick to surviving bad times is to focus on and preserve the good. Because the good remains and is always there. You’ve just got to keep seeing it. Karen, the kids, our home, our friends, etc...

But not the cold callers.

Never the cold callers.

The Hack And The Knack

A week to go until my summer hols and with typical good timing my nose is streaming and I’ve developed a hacking cough. I sound like General Grievous only with a slightly annoying Midlands twang. Now there’s a movie – “me an’ the lads ‘ave all been trayned actuall-aye in the ways of the Jed-aye...”

It ain’t nice and it ain’t pretty.

And it’s put me in a bad mood.

See, I should be at home putting my feet up, being waited on and reading a good book. But because I’m on holiday next week I kind of feel honour bound to drag my bones into work this week. Otherwise it just looks like I’m taking the pee and caning an extra week’s holiday out of my employers. Cos that’s what they’ll think, oh believe me, they will.

So I’m at work with my hacking cough and my streaming nose and am exhibiting a major case of the grumps and feel like I want to kill someone. Nothing bad has happened, you understand – nothing huge – but I’m being plagued by lots of petty gripes. A veritable hailstorm of trivial complaints.

Now let me tell you, a thousand wasps are far more life threatening than one solitary rhino. Or something like that.

The main cause of consternation in my peers is this: a lock has broken on a door. Not just any old door but the door to the main Art Store. And if that door won’t close properly it means we can’t alarm the building at close of business... so technically we’ve got a huge effing hole punched into our security measures and (more worryingly ) our insurance policies. So yes it’s a bit of a problem. But the door will close if you have the knack. The knack shouldn’t be necessary I admit – the door should just close and the lock engage all on its own – but that’s not how it is right now. You need to wiggle the handle a bit, tease the lock with the key. Caress the mechanism. Show a bit of love. Then the door will close and lock as good as gold.

I’ve told people this. You need to employ the knack until the locksmith arrives. There’s nothing to be done until then. Either use the knack or don’t use the knack. But don’t bother me with it. I need peace and quiet and space enough to cough up my lungs in a manner that befits my station in life.

i.e. All over my kennel.

Bloody dogsbody, me. Bah.

Who’s The Daddy?

As some of you will be aware, in addition to my full-time local authority job (which I’m currently underpaid for – see my previous post) I also run my own part-time web design business.

It’s just a small concern – hardly a global corporation or liable to give Bill Gates any sleepless nights – but it’s all mine.

When I started it three years ago I did so with a glad and excited heart. No more working for idiots and gits, I thought to myself. I’ll be my own boss. I can do what I like and tell the twats to get lost.

Of course that isn’t the case at all. You still end up working for idiots and gits. Anybody who’ll pay you for the work basically. And while you’re producing work on their behalf the idiots and gits are still, technically, your boss.

Sigh. I never did like Status Quo.

However, after a while you begin to sort out the good clients from the bad and you start to develop a long memory and good instincts.

How does that help?

Well, I had trouble about a year ago with a real a-hole who gave me months and months of grief and hassle and actually managed to make my life a complete misery. However, I persevered and managed to build him a tiptop web site. Once it went live, however, he started being awkward about paying my invoice and quibbled over the price we’d agreed upon months in advance. This was at a time when I just did not need the extra hassle – Karen was having a difficult pregnancy and I needed my time and energies to be directed elsewhere, not chasing welshers.

Things got nasty and I came within an inch of taking him to the small claims court. But in the end, he coughed up. He paid. And he even attempted a little humility.

Yeah like whatever.

Then this week, out of the blue, he got back in touch with me. A real begging email. Seems he has loads of updates that he needs putting onto his web site but nobody wants to do the work for him.

Oh really? I wonder why?

At last, being my own boss finally came into its own. I owed him nothing. I was holding all the cards (aces naturally). And there was only one barrel and it wasn’t me that was over it.

I told him no.

Effing marvellous!

It’s a sensation that can only be matched by being the filling in a Kirstie Allsopp* and Michelle Ryan* sandwich.

*Please feel free to insert the “bread” of your choice though I don’t recommend anything too crusty...

Square One

The smell of stale disinfectant in the foyer, the glum faces of everybody I meet, the mouldy hum of my office computer all tell me that Christmas is well and truly over. I’m back at work. Back earning the crust that allows me to maintain my precarious chocolate and Lego lifestyle. Back up to my hips in leaky pipes, malfunctioning machinery and air conditioning that patently cannot or will not air condition.

And am I glad to be here? Am I f***.

I’m quite shocked at how easily I dropped all thought of work over the last 10 days. It was like it never existed. I let go of all thought of university too, my web design business, even my novel... and just wallowed in relaxation and pleasure. So easy.

And so difficult to pick it all up again this morning. Demotivated. Not a good way to start the New Year but, in a way, really quite traditional.

And I suppose it could be worse. Work has its down points certainly but it does have a few pluses too. Mainly that it allows me the time and (just) enough energy to do other creative things – like my novel and university for example; the things that keep me relatively sane when the conservators are sobbing on my shoulder about a painting that has been doused in rain water due to a leaky roof...

Normally this compromise is enough. Normally this molecularly precise balance between the good things in my life and the crud is enough to keep me on an even keel. Enough to keep me content and satisfied and functioning.

But after a long break where the crud has largely been expunged it’s hard to accept it back into my life again now that the holiday period has drawn to a close.

Why should I compromise? Why should I accept any of life’s drudgery and trash?

Because it pays the bills. It pays the bills. It pays the bills.

This is the New Year song that kick-starts every new year for every single one of us I’m sure.

And as for resolutions...

Well, I’m not a believer in compiling a foot long list of things that I know I will never accomplish.

Last year I seem to remember I kept things simple: start a novel.

I did and am now 96,000 words through it. Mission accomplished.

This year my resolution will be to finish the novel.

Mission accepted.

And in the background, the bills will all, every single one of them, get paid...

On The Buses

Fame hungry swine that I am, I have this week managed to get my name inserted into the hallowed pages of the Leamington Courier yet again. Lord knows why they don’t ask me to write the entire ruddy paper for them. Hmm. Probably because I’d demand too much money...

Anyway, the background (for those of you that are interested) is that the local bus company, Stagecoach, have launched a brand spanking new bus service this week. All posh leather seats, fleur-de-lys décor and gold trim. And hardly any space for parents with prams or pushchairs – a subject, as you know, which is rather close to my heart at the moment.

The end result was that Karen, Ben and Tom were refused entry to three buses on the trot one afternoon this week because the one and only space on each bus (which is technically set aside for wheelchair users rather than prams) was already occupied by a mum with a pushchair. There was nowhere for Tom’s pram to go so it was a case of “sorry luv, you’ll just have to wait for next one...” By the time they eventually got home they were all tired, freezing cold and very very upset. A 20 minute journey had taken the best part of an hour.

Not good enough! What’s the use of Italian leather seats a-plenty if you’re not allowed onto the bus to use the damn things? Right, thought I: no-one treats my wife and kids like that...

And so you can read the gory details below. The letter was sent to The Courier and to Stagecoach themselves:

Re: Your new Goldline Bus service

Whilst I am very impressed with the aesthetics of your new Goldline bus service as unveiled this week – the Italian leather seats, the plush navy and gold interiors – there has been a huge oversight on the part of the bus designers.

If you are a young mum with baby in a pushchair or a pram your chances of boarding a Goldline bus are severely diminished because of the lack of provision for such devices within the bus itself.

My wife has been refused entry to your Goldline buses on three consecutive days this week because the “space for wheelchairs” was already occupied by a traveller with a pram. On the second day that this happened she was refused entry to three buses in a row. This meant my wife – recovering from a caesarean, our 6 year old boy and our 4 week old baby were left waiting in the freezing cold for over 40 minutes despite three buses having called in at the bus stop during this period. By the time they were allowed to board a bus night had fallen and the baby was due a feed. Both he, my boy and my wife were understandably very distressed.

To be fair I’d like to state that I have no complaint against the bus drivers at all. They were all sympathetic but unable to do anything about the situation. In fact one commented that “this had been happening all day”.

Having used the G1 service myself I couldn’t help but notice that the only space for pushchairs is actually designated as being for wheelchair users only. It seems no provision has been made for mums with young children and babies at all. I rang your Leamington office this morning and asked what would happen if someone with a pram was occupying the space when a wheelchair user wished to board the bus. Reassuringly I was told that Stagecoach would not ask ticket holders to leave a bus once they had paid for a place and the wheelchair user would have to wait for the next available bus as my wife had done.

In this age of anti disability discrimination I can’t see such a response being sanguinely accepted by any wheelchair user. And given the great pains your bus designers have gone to in order to make buses more accessible to the disabled such a notion rather contradicts all your efforts to make buses accessible for all.

Are wheelchair users and parents with newborns to fight it out at the bus stops with the victor claiming the one and only bus space allocated to them? This is shoddy, second class treatment of both parents and the physically disabled. It just isn’t good enough.

I appreciate that a solution might be difficult to achieve but nevertheless something needs to be done. There are clearly more mums with young children in the Leamington and Warwick area than there are G1 buses... this problem is clearly not going to go away and needs to be addressed ASAP.

Yours sincerely...

In the words of Blakey from On The Buses: I ‘ate you, Stagecoach, I ‘ate you! Aw-haw-haw-haaaw!