2nd Class Stamp

Before the commencement of work-based employment activities this morning I nipped across the road to the post office to collect a parcel that hadn’t been delivered yesterday (how I love receiving those big red “You Were Out” cards with the big offended tick placed in the “returned to post office” tick-box... how dare I not be at home when the postman calls).

A usual there was a small queue ahead of me and the guy at the front was plainly banging his head against a brick wall in his endeavours to get his parcel located.

“Can you not trace it from the barcode?” He asked. He had this nugget of information on a scrappy piece of paper that he kept waving at the white whiskered postal worker behind the counter.

Mr Postal Worker – who, if I’m honest looked like he’d been rejected from Last Of The Summer Wine for being too wintry and vinegary – scanned a glazed eyeball over the paper, grimaced like he was beholding a snot encrusted handkerchief and grumbled, ”No. It’s an international barcode.” He then harrumphed and sighed like he was explaining the concept of cause and effect to a brain damaged monkey.

Monkey fall from tree. Monkey hurt head.

“Yes but...” said the customer (doing a sterling job to keep his temper), “It’s been sent recorded delivery. You must be able to trace it surely?”

“I know it’s recorded.” Said Mr Evil Postal Worker and shifted on his feet like a bull about to charge down an injured matador. “But it’s an international bar code, isn’t it?” Cue another sigh and the stomping of hooves.

Meanwhile my queue colleagues and I were now beginning to shift uncomfortably on our feet. As I waited (silently praying that the man’s parcel could be located without bloodshed) my eyes couldn’t help noticing all the “abusive customers” warning posters that were plastered all over the small parcel collection office. You know the kind: the post office reserves the right to refuse to serve customers who are abusive and threatening...

A copy of this poster was glued to the wall, to the serving hatch window and to the counter top upon which the customer had thrown his piece of scrappy paper.

It made me wonder if perhaps the parcel collection office had a lot of trouble with disgruntled customers. Hmm.

In the end the customer had to ask outright that someone be telephoned to see if the barcode could be traced somehow so the location of his lost parcel could be identified.

At this point the postal worker flung down his mug of tea, flung up the telephone and proceeded to have a grumpy telephone conversation with the postal worker on the other end of the line. This involved the barcode number being repeated out loud, a little louder each time, in a tone of voice that suggested that the person on the other end of the telephone was... yes, you guessed it, a brain damaged monkey with a defective hearing aid.

MONKEY FALL FROM TREE! MONKEY HURT HEAD!

The telephone was then flung down so hard it bounced out of the cradle and onto the floor. The bull was not happy and stomped off to find customer no.2’s parcel.

The telephone rang. He belligerently ignored it until his business with customer no.2 was complete and then once again wrenched the telephone up to his white whiskered ear. He listened silently. Flung the telephone back down and told the exasperated customer with the scrappy piece of paper that his parcel was at “Jubilee Station” and “hasn’t yet moved from there”.

Where was Jubilee Station? A shrug of the shoulders answered that query followed by a gleeful “we can’t do anything about it until it reaches here (here being Leamington Post Office). Your best bet is to speak to someone at Jubilee Station.”

And that was it. Customer interaction complete. Scrappy paper man left shaking his head and muttering sundry imprecations to the deaf, brain damaged gods of the Great British postal service.

It was then my turn. I looked at the “abusive customers” poster on the counter and honestly thought about it for a moment but, in the end, decided it just wasn’t worth the hassle. Besides which, although Mr Grumpy Postal Worker had taken my red card my parcel was brought to me a by a nice female postal worker with an incredibly long, thin ponytail, a big smile on her face and a disposition to talk pleasantly about the weather.

Despite the wind, rain and grey clouds outside she was like a breath of fresh air.

Post Rally

I was presented with an amazing document this morning. One of those documents that makes your head actually hurt with amazement and gives rise to the possibility that sheer disbelief could actually be fatal.

I can’t say too much about this document as – now that my blog has been “outed” (without my permission) at my place of work – I find that I’m officially bound to so many draconian security policies and secrecy clauses that your average Spook would get a hard-on just feeding the relevant files into the paper shredder.

Suffice it to say this document was a full and unexpurgated description of how to address an envelope properly. To make it efficient and cost effective and to ensure that it is indeed essential to the running of the corporate business machine because if it is none of these things it should not be allowed to infect the pristine arteries of the UK postal system which, as we all know, is the lifeblood of all business...

And it had a diagram – a graphic of such austere and precise geometry that it resembled Hitler’s plans to invade Poland – which showed the reader (should he be in any doubt) of the exact right way to lay out an envelope. I wish I could show it to you but I dare not lest the long knives come for me by night and present me with a well cratered wall and a blindfold.

The place for the stamp was clearly marked (the Royal Mail indicia zone). The place for the address was similarly indicated. The place for the company logo or as it shall henceforth be known “the indicia zone” was also carefully demarked (in battleship grey).

But there was more. Each zone was officiously stamped with a blood red letter of the alphabet which rather ingeniously married up with the same in an information key below the diagram which further expounded on the machine-like genius that underpinned this whole postal blitzkrieg.

But best of all the bare and empty no-man’s zone between all these other zones was also clearly illuminated. Illuminated no less by vicious cross hatching that practically goose-stepped across the page and brooked no protest or defiance. Achtung! Zis ist ver you shall not go, Englisher pig-dog! Ve require your utter und total surrender!

Even now I am desperately trying to furnish myself with a ruler, a set-square, a protractor, an octant and a micrometer in order that I may, from this day forth, correctly align any future envelope furniture in a manner most befitting of this New World Order.

That noise, dear reader, is the sound of my highly polished jackboots snapping together.

Next week I look forward to a missive from my Kommandant that will clearly prescribe the correct procedure for applying paperclips to multi-page documents and which precise setting to use on the corporate A4 hole-punch. My desk shall be tidy und laid out according to laser plumb line. Und my post-it notes shall be applied with an attention to detail und accuracy heretofore only usually located in the heady discipline of precision engineering.

Guten tag meine freunde! Ze new Europe has arrived.