The Troublefone

It has been a black weekend with the telephone.

Normally it sits – not exactly loved but tolerated – on a shelf in the corner of the room and disturbs us but rarely. A polite ring every Friday evening from my mother to stay in touch. The odd call from work that may elicit a sigh or two. On occasion, when the phone is being a very naughty boy, it allows call centres to sneak through and sully my family quality time. On such occasions it gets a curled lip as its reward and its receiver banged down unceremoniously into its cradle.

Bad phone. BAD phone!

This weekend though it became a true delinquent. I’ve lost count of how many times it rang and always, always, always with crap news:

My granddad had a mini collapse on Friday and has ended up in hospital with diarrhea...

A false fire alarm activation early Sunday morning saw me stuck at work from 02.30 am to 07.30 am...

We were then plagued by endless phone calls after these events from people chasing their own tails for "more up-to-date information..."

A seemingly endless klaxon of ringing.

So not a lot of sleep was had over the weekend.

I returned home Sunday morning like a zombie, in time for breakfast and to find the kids were already up and bouncing off the walls.

Trying to catch up on sleep was a joke.

Every time I tried to chill and get my head down the phone would go yet again with more updates about my granddad or work colleagues enquiring about the fire alarms.

The phone seemed to sense just when my eyes were closing and my head beginning to nod...

Ring! Ring!

Ring! Ring!

Aaaargh!

Anyway my granddad is stable and relatively OK. That’s the most important thing. He’s having various tests done this morning but is quite chatty and has some of his old feistiness back.

Which is more than can be said for me.

I feel like a wet rag tossed into an inanimate pool of pre-primordial soup. It’s not a good look.

*Sigh*

Anybody want to buy a telephone?

One careful owner. Shotgun pellets come imbedded as standard.

Gordon, Will You Stop Calling Me At Home?

You’d think Gordon Brown, our glorious PM, would have better things to do than to keep calling me all the time, especially when all he’s selling (by the sounds of it) is dodgy debt management facilities. But no, morning noon and night I’m plagued by his unwanted and unasked for telephone calls. I can guarantee that as soon as we get Tom down for a sleep or a midday nap the sodding phone will ring and the recorded message will kick in once more.

Recorded message? Yes...

See, Gordon isn’t actually calling live.

And, if I’m honest, it isn’t actually Gordon.

But the posh voice on the other end of the line is very keen to let me know that he’s calling from a “Government backed” debt management company, so Gordon Brown is definitely in the loop somewhere.

(Government backed? Makes me think of coups in other countries for some reason... hey ho...)

The annoying thing is if you hang up they just call back the next day. If you dial 9 as requested to be removed from their call-list you just know your telephone number has now been confirmed as “live” and other cold callers will start snaking their way through your communications defences. And dialing 1471 (caller ID) only presents you with the galling announcement that the originating number has been withheld.

So they get hold of my number to harass me but withhold their own number so I can’t trace them to complain?! Gits!

In the end I’ve had no choice but to bite the bullet and dial 9. So far so good. Nobody else has rung but it’s another black mark in Gordon’s copy book to my thinking.

All I need now is to find out that I’ve been charged for the bloody calls. I imagine it’s a great way to generate revenue.

Or maybe Gordon is paying for them himself on his expense account?

Now that, folks, is real debt management.

Hello I’m A Recorded Message

We’ve all received these calls.

They usually ring at the weekend, mostly at meal times or when you are feeling stressed (how do they know?), trying to juggle preparing a meal for the kids, finalizing household paperwork and doing the hoovering – and I have never yet stayed on the line long enough to hear what they are actually offering me or what I have supposedly “won”.

Even before you hear the voice you can tell that it’s a recorded message. I’m not sure what it is – a slight buzz of white noise, a breeze of tinny static, the complete absence of real 3D background atmosphere... and then that first formal “hello” pierces the unreal silence. Devoid of all emotion – no warmth, no enthusiasm – all the personality of a 1980’s chess computer.

You just know that the poor sap paid to record the message was forced to do so in a darkened room. Cut off from all human contact, not even a copy of Heat magazine to keep him company and remind him that he was part of the human race, he forgot that he was flesh and blood, that he had a heart. And he was forced to say the words over and over again until he was word perfect. Over and over again until the words lost their meaning and became abstract sounds. A series of yowls and glottal stops. Dark noise.

Which is why I find such calls not just annoying but also deeply insulting.

They can’t even be bothered to pay for a real human being to talk to me – to interact with me. To sit there politely while I tell them to eff off because I don’t want to change my mobile phone or buy some central heating or even install new conservatory windows into my home. Instead they let a faceless, soulless computer that has vampirically absorbed a man’s voice do the talking.

Now I don’t as a rule make a habit out of talking to machines. Well. That’s not strictly true. I do sometimes talk to my computer and very occasionally I’m even polite but, given a choice, if I have to talk to someone or something I wouldn’t choose a machine that is incapable of registering a vocal response.

You see, you can’t even tell these recorded messages to sod off with any degree of satisfaction because the machine is so beyond caring it won’t even shrug, it won’t flush brightly with embarrassment – it won’t feel hurt or ashamed at having to do such a crappy, utterly pointless job – a job that can only provoke loathing and hatred in its target recipients.

All you can do is put the phone down. You don’t even slam it. There’s no point. There’s no one there to feel the heat of your anger. You’re denied that one essential outlet.

How dare they!

At least have the decency to face the music! At least have the courage to take the verbal assault that has been aroused.

I know, I know. There are lists you can join, opt-out databases that will remove your phone number from any possibility of junk / spam infiltration but it’s a fag and why the hell should I?

One last thing: what kind of business man even thinks that cold calling people with a recorded message is going to be a successful marketing campaign anyway? I don’t know of one person that listens for longer than 3 seconds. There’s always that fear in the back of your mind that the call is a scam and you are being charged £150 a second just to listen to some nasally goon bluster his way through a shoddy, independent radio station sales script.

They cannot possibly make a single sale or a single penny.

What is the point?

If such a business man is out there reading this then the old adage definitely holds true:

Don’t call me. I’ll call you...

“Hello. This is a recorded message. You are most definitely being charged for this call.“

Of Doorbells And Telephones

I’m sure that my irascibility this week has been caused by lack of sleep pure and simple but it’s curious to note that it has had some positive effects.

I’ve noticed that during any R&R time that I’ve managed to claw to myself over the last few days I’ve been more reluctant than usual to answer the doorbell or the telephone.

In fact “reluctant” is an understatement.

I’ve just refused outright to do it. And it’s felt absolutely great.

Not that I’m shutting out friends or neighbours you understand – I’m 99.9% positive that most of these would be intruders were cold callers, charity workers and salesmen. You can always tell. Usually I at least open the door and give them a polite no thanks but this week I’ve just ignored them completely – and taken great delight in the fact that the TV and any ambient household conversations were all perfectly audible.

On the occasion that the telephone has rung and I haven’t recognized the number I haven’t answered it. Sorry. Too bad. Not interested. Even if you are Keeley Hawes begging me for a pint, a curry and a tongue sarnie.

It feels wonderful to be free of the slavery to the ring tone.

I’ll communicate when I’m ready to, thanks.

And when I want new windows I’ll do my own research and make my own decision in my own free time.

Until then the drawbridge is pulled up and there are sharks in the moat. Attempt to cross at your peril.